Jira Service Management

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To submit a request, please click here.\nDell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the <a href=\"https://dellproductcompliance.atlassian.net/wiki/download/attachments/23265281/Jirahelpdesk%20%20External%20User%20Guide.docx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">User Guide instructions </a>\n Please note: • Only the individual who initially requested the ticket has access to view its history. Additionally, it is important to download your documentation as soon as possible to guarantee possession of the information you have requested. • A ticket can be reopened within 10 days of the initial response time. If your request exceeds this period, reaching the 11th day, you will be required to submit a new ticket for further assistance.","translations":{"en-US":{"helpCenterTitle":"Welcome to DELL Product Compliance Support ","sharedPortalName":"DELL Product Compliance ","announcementMessage":"Dell Inc. (Dell) is committed to compliance with the laws and regulations in each country into which the company ships our products. Our products are designed and tested to meet the appropriate worldwide standards for Product Safety, Electromagnetic Compatibility, Ergonomics and other regulatory compulsory requirements, when used for their intended purpose.\n\nThe Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours. Our commitment is to respond within 2 business days from the time your request was received. To submit a request, please click here.\n\nDell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the [User Guide instructions |https://dellproductcompliance.atlassian.net/wiki/download/attachments/23265281/Jirahelpdesk%20%20External%20User%20Guide.docx]\n\n{color:#FF0000} Please note:\n•\tOnly the individual who initially requested the ticket has access to view its history. Additionally, it is important to download your documentation as soon as possible to guarantee possession of the information you have requested.\n\n•\tA ticket can be reopened within 10 days of the initial response time. 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We will make every effort to process your request within 2 business days, but we sometime experience delays in our response rates.\n\nDell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the <a href=\"https://dellproductcompliance.atlassian.net/wiki/download/attachments/23265281/Jirahelpdesk%20%20External%20User%20Guide.docx\" class=\"external-link\" rel=\"nofollow noreferrer\">User Guide instructions </a>","portalBaseUrl":"/servicedesk/customer/portal/12","isFeatured":true,"rank":1,"isPortalNotVisibleOnHelpCentre":false,"hiddenFromHomeScreen":false},{"id":"9","key":"wchda","name":"What can the DELL Help Desk Answer","description":"Welcome! You can raise a request for What can the Help Desk Answer using the options provided.\n\nThe Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours. \nOur Service Level Agreement (SLA) is 2 business days from the time your request entered the mailbox. We will make every effort to process your request within 2 business days, but we sometime experience delays in our response rates.\n\nDell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the <a href=\"https://dellproductcompliance.atlassian.net/wiki/download/attachments/23265281/Jirahelpdesk%20%20External%20User%20Guide.docx\" class=\"external-link\" rel=\"nofollow noreferrer\">User Guide instructions </a>","portalBaseUrl":"/servicedesk/customer/portal/9","isFeatured":true,"rank":2,"isPortalNotVisibleOnHelpCentre":false,"hiddenFromHomeScreen":false},{"id":"13","key":"gi","name":"DELL General Information","description":"Dell’s Regulatory Compliance Policy along with a list of Quick Links to Product Compliance resources are included.\n\nThe Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours. \nOur Service Level Agreement (SLA) is 2 business days from the time your request entered the mailbox. We will make every effort to process your request within 2 business days, but we sometime experience delays in our response rates.\n\nDell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the <a href=\"https://dellproductcompliance.atlassian.net/wiki/download/attachments/23265281/Jirahelpdesk%20%20External%20User%20Guide.docx\" class=\"external-link\" rel=\"nofollow noreferrer\">User Guide instructions </a>","portalBaseUrl":"/servicedesk/customer/portal/13","isFeatured":true,"rank":3,"isPortalNotVisibleOnHelpCentre":false,"hiddenFromHomeScreen":false},{"id":"6","key":"ei","name":"DELL Environmental Information","description":"Designed with the environment in mind, Dell’s products meet environmental programs such as energy consumption, restricted materials and recyclability. Information about the programs along with declarations and certifications are available.\n\nThe Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours. \nOur Service Level Agreement (SLA) is 2 business days from the time your request entered the mailbox. We will make every effort to process your request within 2 business days, but we sometime experience delays in our response rates.\n\nDell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the <a href=\"https://dellproductcompliance.atlassian.net/wiki/download/attachments/23265281/Jirahelpdesk%20%20External%20User%20Guide.docx\" class=\"external-link\" rel=\"nofollow noreferrer\">User Guide instructions </a>","portalBaseUrl":"/servicedesk/customer/portal/6","isFeatured":true,"rank":4,"isPortalNotVisibleOnHelpCentre":false,"hiddenFromHomeScreen":false},{"id":"5","key":"gpuh","name":"DELL General Product Use & Handling","description":"Product use and handling instructions, product and accessory information, accessibility for Dell products information are available.\n\nThe Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours. \nOur Service Level Agreement (SLA) is 2 business days from the time your request entered the mailbox. We will make every effort to process your request within 2 business days, but we sometime experience delays in our response rates.\n\nDell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the <a href=\"https://dellproductcompliance.atlassian.net/wiki/download/attachments/23265281/Jirahelpdesk%20%20External%20User%20Guide.docx\" class=\"external-link\" rel=\"nofollow noreferrer\">User Guide instructions </a>","portalBaseUrl":"/servicedesk/customer/portal/5","isFeatured":true,"rank":5,"isPortalNotVisibleOnHelpCentre":false,"hiddenFromHomeScreen":false},{"id":"15","key":"dsri","name":"DELL Regulatory and Safety Information","description":"Important regulatory and safety information related to your product.","portalBaseUrl":"/servicedesk/customer/portal/15","isFeatured":true,"rank":0,"isPortalNotVisibleOnHelpCentre":false,"hiddenFromHomeScreen":false},{"id":"7","key":"iec","name":"DELL Import / Export & Trade Compliance","description":"ECCN, HTS, and CCATS information for Dell products.Along with translated Trade Compliance terms.  \nThe Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours. \nOur Service Level Agreement (SLA) is 2 business days from the time your request entered the mailbox. We will make every effort to process your request within 2 business days, but we sometime experience delays in our response rates.\n\nFor HTS, ECCN or CCATS please contact: <a href=\"mailto:WW_Export_Compliance@Dell.com\" class=\"external-link\" rel=\"nofollow noreferrer\">WW_Export_Compliance@Dell.com</a>","portalBaseUrl":"/servicedesk/customer/portal/7","isFeatured":true,"rank":6,"isPortalNotVisibleOnHelpCentre":false,"hiddenFromHomeScreen":false}],"sortBy":"POPULARITY","limit":15,"total":7,"isPortalHidingEnabled":true}}