Dell Inc. (Dell) is committed to compliance with the laws and regulations in each country into which the company ships our products. Our products are designed and tested to meet the appropriate worldwide standards for Product Safety, Electromagnetic Compatibility, Ergonomics and other regulatory compulsory requirements, when used for their intended purpose.
The Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours. We are dedicated to acknowledging your request within 2 business days from the time it is received. Furthermore, we ensure that all issues are resolved within 5 business days, providing timely and effective support. To submit a request, please click here.
Dell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the User Guide instructions
Please note: • Only the individual who initially requested the ticket has access to view its history. Additionally, it is important to download your documentation as soon as possible to guarantee possession of the information you have requested.
• A ticket can be reopened within 10 days of the initial response time. If your request exceeds this period, reaching the 11th day, you will be required to submit a new ticket for further assistance.
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DELL Regulatory and Safety Information
Important regulatory and safety information related to your product.
Manufacturer's Authorized Representative and Responsible Person in the EU:
Dell Products
Raheen Business Park
Limerick,
Ireland
Technical information on product safety, electromagnetic compatibility, and wireless and telecom.
The Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours.
Our Service Level Agreement (SLA) is 2 business days from the time your request entered the mailbox. We will make every effort to process your request within 2 business days, but we sometime experience delays in our response rates.
Dell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the User Guide instructions
What can the DELL Help Desk Answer
Welcome! You can raise a request for What can the Help Desk Answer using the options provided.
The Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours.
Our Service Level Agreement (SLA) is 2 business days from the time your request entered the mailbox. We will make every effort to process your request within 2 business days, but we sometime experience delays in our response rates.
Dell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the User Guide instructions
DELL General Information
Dell’s Regulatory Compliance Policy along with a list of Quick Links to Product Compliance resources are included.
The Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours.
Our Service Level Agreement (SLA) is 2 business days from the time your request entered the mailbox. We will make every effort to process your request within 2 business days, but we sometime experience delays in our response rates.
Dell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the User Guide instructions
DELL Environmental Information
Designed with the environment in mind, Dell’s products meet environmental programs such as energy consumption, restricted materials and recyclability. Information about the programs along with declarations and certifications are available.
The Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours.
Our Service Level Agreement (SLA) is 2 business days from the time your request entered the mailbox. We will make every effort to process your request within 2 business days, but we sometime experience delays in our response rates.
Dell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the User Guide instructions
DELL General Product Use & Handling
Product use and handling instructions, product and accessory information, accessibility for Dell products information are available.
The Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours.
Our Service Level Agreement (SLA) is 2 business days from the time your request entered the mailbox. We will make every effort to process your request within 2 business days, but we sometime experience delays in our response rates.
Dell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the User Guide instructions
DELL Import / Export & Trade Compliance
ECCN, HTS, and CCATS information for Dell products.Along with translated Trade Compliance terms.
The Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours.
Our Service Level Agreement (SLA) is 2 business days from the time your request entered the mailbox. We will make every effort to process your request within 2 business days, but we sometime experience delays in our response rates.
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