DELL Product Compliance

Welcome to DELL Product Compliance Support

Dell Inc. (Dell) is committed to compliance with the laws and regulations in each country into which the company ships our products. Our products are designed and tested to meet the appropriate worldwide standards for Product Safety, Electromagnetic Compatibility, Ergonomics and other regulatory compulsory requirements, when used for their intended purpose.

The Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours. We are dedicated to acknowledging your request within 2 business days from the time it is received. Furthermore, we ensure that all issues are resolved within 5 business days, providing timely and effective support. To submit a request, please click here.

Dell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the User Guide instructions

Please note:
• Only the individual who initially requested the ticket has access to view its history. Additionally, it is important to download your documentation as soon as possible to guarantee possession of the information you have requested.

• A ticket can be reopened within 10 days of the initial response time. If your request exceeds this period, reaching the 11th day, you will be required to submit a new ticket for further assistance.

Featured portals

  1. DELL Regulatory and Safety Information

    Important regulatory and safety information related to your product.

    Manufacturer's Authorized Representative and Responsible Person in the EU:

    Dell Products
    Raheen Business Park
    Limerick,
    Ireland

    Need to raise request? Contact us.

  2. DELL Product Compliance Information

    Technical information on product safety, electromagnetic compatibility, and wireless and telecom.

    The Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours.
    Our Service Level Agreement (SLA) is 2 business days from the time your request entered the mailbox. We will make every effort to process your request within 2 business days, but we sometime experience delays in our response rates.

    Dell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the User Guide instructions

  3. What can the DELL Help Desk Answer

    Welcome! You can raise a request for What can the Help Desk Answer using the options provided.

    The Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours.
    Our Service Level Agreement (SLA) is 2 business days from the time your request entered the mailbox. We will make every effort to process your request within 2 business days, but we sometime experience delays in our response rates.

    Dell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the User Guide instructions

  4. DELL General Information

    Dell’s Regulatory Compliance Policy along with a list of Quick Links to Product Compliance resources are included.

    The Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours.
    Our Service Level Agreement (SLA) is 2 business days from the time your request entered the mailbox. We will make every effort to process your request within 2 business days, but we sometime experience delays in our response rates.

    Dell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the User Guide instructions

  5. DELL Environmental Information

    Designed with the environment in mind, Dell’s products meet environmental programs such as energy consumption, restricted materials and recyclability. Information about the programs along with declarations and certifications are available.

    The Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours.
    Our Service Level Agreement (SLA) is 2 business days from the time your request entered the mailbox. We will make every effort to process your request within 2 business days, but we sometime experience delays in our response rates.

    Dell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the User Guide instructions

  6. DELL General Product Use & Handling

    Product use and handling instructions, product and accessory information, accessibility for Dell products information are available.

    The Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours.
    Our Service Level Agreement (SLA) is 2 business days from the time your request entered the mailbox. We will make every effort to process your request within 2 business days, but we sometime experience delays in our response rates.

    Dell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the User Guide instructions

  7. DELL Import / Export & Trade Compliance

    ECCN, HTS, and CCATS information for Dell products.Along with translated Trade Compliance terms. 
    The Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours.
    Our Service Level Agreement (SLA) is 2 business days from the time your request entered the mailbox. We will make every effort to process your request within 2 business days, but we sometime experience delays in our response rates.

    For HTS, ECCN or CCATS please contact: WW_Export_Compliance@Dell.com

Suggested forms

  • Product Compliance Information Support in DELL Product Compliance Information
  • GPCE Help Desk Support in What can the DELL Help Desk Answer
  • General Information Support in DELL General Information
  • Environmental Compliance Support in DELL Environmental Information
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