{"xsrfToken":"58c0c5eac0dbe3a83e269150cad48b30ff4ddcb5_lout","branding":{"id":"9","key":"wchda","name":"What can the DELL Help Desk Answer","portalBaseUrl":"/servicedesk/customer/portal/9"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to DELL Product Compliance Support ","sharedPortalName":"DELL Product Compliance ","userInitialAnnouncementMessageWiki":"<p>Dell Inc. (Dell) is committed to compliance with the laws and regulations in each country into which the company ships our products. Our products are designed and tested to meet the appropriate worldwide standards for Product Safety, Electromagnetic Compatibility, Ergonomics and other regulatory compulsory requirements, when used for their intended purpose.</p>\n<p>The Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours. Our commitment is to respond within 2 business days from the time your request was received. To submit a request, please click here.</p>\n<p>Dell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the <a href=\"https://dellproductcompliance.atlassian.net/wiki/download/attachments/23265281/Jirahelpdesk%20%20External%20User%20Guide.docx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">User Guide instructions </a></p>\n<p><font color=\"#FF0000\"> Please note:<br> • Only the individual who initially requested the ticket has access to view its history. Additionally, it is important to download your documentation as soon as possible to guarantee possession of the information you have requested.<br> <br> • A ticket can be reopened within 10 days of the initial response time. If your request exceeds this period, reaching the 11th day, you will be required to submit a new ticket for further assistance. </font></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to DELL Product Compliance Support ","sharedPortalName":"DELL Product Compliance ","announcementMessage":"Dell Inc. (Dell) is committed to compliance with the laws and regulations in each country into which the company ships our products. Our products are designed and tested to meet the appropriate worldwide standards for Product Safety, Electromagnetic Compatibility, Ergonomics and other regulatory compulsory requirements, when used for their intended purpose.\n\nThe Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours. Our commitment is to respond within 2 business days from the time your request was received. To submit a request, please click here.\n\nDell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the [User Guide instructions |https://dellproductcompliance.atlassian.net/wiki/download/attachments/23265281/Jirahelpdesk%20%20External%20User%20Guide.docx]\n\n{color:#FF0000} Please note:\n•\tOnly the individual who initially requested the ticket has access to view its history. Additionally, it is important to download your documentation as soon as possible to guarantee possession of the information you have requested.\n\n•\tA ticket can be reopened within 10 days of the initial response time. If your request exceeds this period, reaching the 11th day, you will be required to submit a new ticket for further assistance. {color}","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1e9a4cd8-7d95-4c99-b0f1-eadcc9abfedb/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNjk5MWE5YS1mMjFlLTRmMDMtYWNkZi0yNWE2MjRjZmFkMjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFlOWE0Y2Q4LTdkOTUtNGM5OS1iMGYxLWVhZGNjOWFiZmVkYiI6WyJyZWFkIl19LCJleHAiOjE3Mzg3NDI0NzUsIm5iZiI6MTczODc0MTg3NX0.bWAQxiJh8-Uya8QcOPxuzrnZqfZnqDegHf3E-Xc2l5A&client=a6991a9a-f21e-4f03-acdf-25a624cfad20&height=300&mode=fit","bannerMediaApiFileId":"1e9a4cd8-7d95-4c99-b0f1-eadcc9abfedb","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"wchda","projectId":10008,"serviceDeskId":9,"name":"What can the DELL Help Desk Answer","description":"<p>Welcome! You can raise a request for What can the Help Desk Answer using the options provided.</p>\n<p>The Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours.<br> Our Service Level Agreement (SLA) is 2 business days from the time your request entered the mailbox. We will make every effort to process your request within 2 business days, but we sometime experience delays in our response rates.</p>\n<p>Dell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the <a href=\"https://dellproductcompliance.atlassian.net/wiki/download/attachments/23265281/Jirahelpdesk%20%20External%20User%20Guide.docx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">User Guide instructions </a></p>","portalBaseUrl":"/servicedesk/customer/portal/9","onlyPortal":false,"reqTypes":[{"id":"116","name":"GPCE Help Desk Support","descriptionHtml":"","callToAction":"GPCE Help Desk Support","introHtml":"","icon":10466,"iconUrl":"https://customer.support.dellproductcompliance.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[10],"key":""},{"id":"122","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10541,"iconUrl":"https://customer.support.dellproductcompliance.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"71","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://customer.support.dellproductcompliance.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":10,"name":"General"}],"orderMapping":{"10":[116]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c4af3bbd-4033-3add-9510-87d57ca1e63b","appLinkName":"System Confluence","appLinkUrl":"https://gpcehelpdesk.atlassian.net/wiki","spaceKey":"WCHDA","spaceName":"What can the Help Desk Answer","spaceUrl":"https://gpcehelpdesk.atlassian.net/wiki/spaces/WCHDA","isServer":false},"labels":[],"projectKey":"WCHDA","serviceDeskId":9,"kbLinkDomainURLs":["https://dellproductcompliance.atlassian.net","https://customer.support.dellproductcompliance.com"]},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WCHDA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNjk5MWE5YS1mMjFlLTRmMDMtYWNkZi0yNWE2MjRjZmFkMjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3NDMwNzUsIm5iZiI6MTczODc0MTg3NX0.ZjhRTAKHm8_hj7G2HTx3NXfrYOCH5Ks6vknVwkmBoOo","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"a6991a9a-f21e-4f03-acdf-25a624cfad20","tokenDurationInMins":20}},"reqCreate":{"id":116,"projectId":10008,"form":{"name":"GPCE Help Desk Support","descriptionHtml":"","callToAction":"GPCE Help Desk Support","intro":"","instructions":"","icon":10466,"iconUrl":"https://customer.support.dellproductcompliance.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/116","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/116","calendarParams":{"firstDay":0,"date":"2025-02-05T15:51:16+0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c4af3bbd-4033-3add-9510-87d57ca1e63b","appLinkName":"System Confluence","appLinkUrl":"https://gpcehelpdesk.atlassian.net/wiki","spaceKey":"WCHDA","spaceName":"What can the Help Desk Answer","spaceUrl":"https://gpcehelpdesk.atlassian.net/wiki/spaces/WCHDA","isServer":false},"labels":[],"projectKey":"WCHDA","serviceDeskId":9,"kbLinkDomainURLs":["https://dellproductcompliance.atlassian.net","https://customer.support.dellproductcompliance.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNjk5MWE5YS1mMjFlLTRmMDMtYWNkZi0yNWE2MjRjZmFkMjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3NDMwNzYsIm5iZiI6MTczODc0MTg3Nn0.yDo5P6fKSZNWV6XsHnfbFU3y22BLgL3w6G_ndCYDSr4","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"a6991a9a-f21e-4f03-acdf-25a624cfad20","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2024-08-03T16:45:33.246555866Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[116],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[116],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"GPCE Help Desk request","submit":{"lock":false,"pdf":false},"templateFormUuid":"550aa486-f0d9-4e97-a138-6287e46b4107"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"56abfca7-4377-4390-b9c6-b2ce0e630c73"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"c646d33d-cb3b-4256-a6c9-c3821edba92d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"d85d42a5-bf67-4c40-a133-171495986604"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"9d8c97cc-ad98-4238-82bd-4a1d8ed06f59"}},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"1cac7d41-6c58-4c93-bac3-974eb3d9c679"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"94ef363d-a8f0-41cf-a89e-6072ecaf2ab6"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"3e7b5a9c-a82f-4c7f-ad4c-9c86eb2eab3b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"7d709b9f-c591-4e4e-9a6e-08bd1ae23c0f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"a51e4c1f-637d-465b-95fc-92d823d815dc"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"9d83871e-898f-4d27-bd94-3055e9ca059f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"28689fbe-19e6-4da6-b779-aad349a5678a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"686ec4fe-7a40-4616-94f6-abe3a8e960c4"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"5a424c7e-e85c-476c-8e7e-5a3f75536ff1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"f8c0a369-0fb2-44c2-a0f5-961445c48f11"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"d9c53743-5092-47ca-80af-09fbec4b1c48"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"42e65f1c-4343-4b37-91cc-ded19ae35bc4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"1cf630fe-e167-437a-9545-7d1d209b40d7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"c07110b7-451b-44ab-abc2-caf18d8b1864"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"12223af4-6c58-4ea1-ab50-915d488f72ef"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"0dd4fcdd-e0b5-4499-be67-323efc668023"}}]}],"conditions":{"13":{"t":"sh","i":{"co":{"cIds":{"5":["10023"]}}},"o":{"sIds":["3"]}},"10":{"t":"sh","i":{"co":{"cIds":{"5":["10021"]}}},"o":{"sIds":["2"]}},"6":{"t":"sh","i":{"co":{"cIds":{"5":["10020"]}}},"o":{"sIds":["1"]}},"25":{"t":"sh","i":{"co":{"cIds":{"5":["10020","10021","10022","10023","10024","10168","10169"]}}},"o":{"sIds":["4"]}},"27":{"t":"sh","i":{"co":{"cIds":{"5":["10168","10169"]}}},"o":{"sIds":["5"]}}},"sections":{"4":{"conditions":["25"]},"5":{"name":"Due Date","conditions":["27"]},"1":{"name":"Certification Check","conditions":["6"]},"2":{"name":"Environment Check","conditions":["10"]},"3":{"name":"Report Check","conditions":["13"]}},"questions":{"34":{"type":"tl","label":"Wireless Model Name","description":"","validation":{"rq":false},"jiraField":"customfield_10106","questionKey":""},"33":{"type":"cl","label":"Wireless Reports","description":"Please choose Wireless Reports","validation":{"rq":false},"jiraField":"customfield_10105","questionKey":""},"22":{"type":"tl","label":"Chassis Type","description":"","validation":{"rq":false},"jiraField":"customfield_10053","questionKey":""},"26":{"type":"tl","label":"Service Tag #","description":"","validation":{"rq":false},"jiraField":"customfield_10070","questionKey":""},"5":{"type":"cd","label":"Category","description":"Fields below will change depending on the category of your request.","validation":{"rq":true},"jiraField":"customfield_10043","questionKey":""},"21":{"type":"tl","label":"Dell Sku #","description":"","validation":{"rq":false},"jiraField":"customfield_10052","questionKey":""},"32":{"type":"cl","label":"Reports","description":"Please choose reports","validation":{"rq":false},"jiraField":"customfield_10104","questionKey":""},"31":{"type":"tl","label":"Please be specific on which reports you are inquiring","description":"Please identify the specific products and reports types being requested (eg. Optiplex GX280,Product Safety, EMC for US, EMC for Europe,IEC 62368, etc). Be as specific as possible.","validation":{"rq":true},"jiraField":"customfield_10101","questionKey":""},"20":{"type":"tl","label":"Dell Part Number","description":"","validation":{"rq":false},"jiraField":"customfield_10050","questionKey":""},"2":{"type":"tl","label":"Subject","description":"","validation":{"rq":true},"jiraField":"customfield_10042","questionKey":""},"18":{"type":"tl","label":"Marketing Model Name","description":"","validation":{"rq":true},"jiraField":"customfield_10051","questionKey":""},"30":{"type":"tl","label":"What is the purpose of this disclosure report request?","description":" Please provide an explanation of why Dell reports are being requested.","validation":{"rq":true},"jiraField":"customfield_10100","questionKey":""},"29":{"type":"pg","label":"Description","description":"","validation":{"rq":false},"jiraField":"description","defaultAnswer":{"text":"Please provide additional information"},"questionKey":""},"3":{"type":"cd","label":"Country of Customer","description":"","validation":{"rq":true},"jiraField":"customfield_10108","questionKey":""},"28":{"type":"da","label":"Due Date","description":"","validation":{"rq":true},"jiraField":"duedate","questionKey":""},"19":{"type":"tl","label":"Regulatory Model #","description":"","validation":{"rq":false},"jiraField":"customfield_10049","questionKey":""},"23":{"type":"tl","label":"Sales Order #","description":"","validation":{"rq":false},"jiraField":"customfield_10054","questionKey":""},"15":{"type":"cm","label":"","description":"If yes, please attach above .If not ,we will send you instructions on how to acquire one.","validation":{"rq":false},"jiraField":"customfield_10057","questionKey":""},"11":{"type":"cl","label":"Environmental Category","description":"","validation":{"rq":false},"jiraField":"customfield_10055","questionKey":""},"9":{"type":"cl","label":"Certifications Requested","description":"","validation":{"rq":false},"jiraField":"customfield_10048","questionKey":""}}},"uuid":"550aa486-f0d9-4e97-a138-6287e46b4107"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2024-08-03T16:45:33.246555866Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[116],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[116],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"GPCE Help Desk request","submit":{"lock":false,"pdf":false},"templateFormUuid":"550aa486-f0d9-4e97-a138-6287e46b4107"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"56abfca7-4377-4390-b9c6-b2ce0e630c73"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"c646d33d-cb3b-4256-a6c9-c3821edba92d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"d85d42a5-bf67-4c40-a133-171495986604"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"9d8c97cc-ad98-4238-82bd-4a1d8ed06f59"}},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"1cac7d41-6c58-4c93-bac3-974eb3d9c679"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"94ef363d-a8f0-41cf-a89e-6072ecaf2ab6"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"3e7b5a9c-a82f-4c7f-ad4c-9c86eb2eab3b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"7d709b9f-c591-4e4e-9a6e-08bd1ae23c0f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"a51e4c1f-637d-465b-95fc-92d823d815dc"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"9d83871e-898f-4d27-bd94-3055e9ca059f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"28689fbe-19e6-4da6-b779-aad349a5678a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"686ec4fe-7a40-4616-94f6-abe3a8e960c4"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"5a424c7e-e85c-476c-8e7e-5a3f75536ff1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"f8c0a369-0fb2-44c2-a0f5-961445c48f11"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"d9c53743-5092-47ca-80af-09fbec4b1c48"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"42e65f1c-4343-4b37-91cc-ded19ae35bc4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"1cf630fe-e167-437a-9545-7d1d209b40d7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"c07110b7-451b-44ab-abc2-caf18d8b1864"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"12223af4-6c58-4ea1-ab50-915d488f72ef"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"0dd4fcdd-e0b5-4499-be67-323efc668023"}}]}],"conditions":{"13":{"t":"sh","i":{"co":{"cIds":{"5":["10023"]}}},"o":{"sIds":["3"]}},"10":{"t":"sh","i":{"co":{"cIds":{"5":["10021"]}}},"o":{"sIds":["2"]}},"6":{"t":"sh","i":{"co":{"cIds":{"5":["10020"]}}},"o":{"sIds":["1"]}},"25":{"t":"sh","i":{"co":{"cIds":{"5":["10020","10021","10022","10023","10024","10168","10169"]}}},"o":{"sIds":["4"]}},"27":{"t":"sh","i":{"co":{"cIds":{"5":["10168","10169"]}}},"o":{"sIds":["5"]}}},"sections":{"4":{"conditions":["25"]},"5":{"name":"Due Date","conditions":["27"]},"1":{"name":"Certification Check","conditions":["6"]},"2":{"name":"Environment Check","conditions":["10"]},"3":{"name":"Report Check","conditions":["13"]}},"questions":{"34":{"type":"tl","label":"Wireless Model Name","description":"","validation":{"rq":false},"jiraField":"customfield_10106","questionKey":""},"33":{"type":"cl","label":"Wireless Reports","description":"Please choose Wireless Reports","validation":{"rq":false},"jiraField":"customfield_10105","questionKey":""},"22":{"type":"tl","label":"Chassis Type","description":"","validation":{"rq":false},"jiraField":"customfield_10053","questionKey":""},"26":{"type":"tl","label":"Service Tag #","description":"","validation":{"rq":false},"jiraField":"customfield_10070","questionKey":""},"5":{"type":"cd","label":"Category","description":"Fields below will change depending on the category of your request.","validation":{"rq":true},"jiraField":"customfield_10043","questionKey":""},"21":{"type":"tl","label":"Dell Sku #","description":"","validation":{"rq":false},"jiraField":"customfield_10052","questionKey":""},"32":{"type":"cl","label":"Reports","description":"Please choose reports","validation":{"rq":false},"jiraField":"customfield_10104","questionKey":""},"31":{"type":"tl","label":"Please be specific on which reports you are inquiring","description":"Please identify the specific products and reports types being requested (eg. Optiplex GX280,Product Safety, EMC for US, EMC for Europe,IEC 62368, etc). Be as specific as possible.","validation":{"rq":true},"jiraField":"customfield_10101","questionKey":""},"20":{"type":"tl","label":"Dell Part Number","description":"","validation":{"rq":false},"jiraField":"customfield_10050","questionKey":""},"2":{"type":"tl","label":"Subject","description":"","validation":{"rq":true},"jiraField":"customfield_10042","questionKey":""},"18":{"type":"tl","label":"Marketing Model Name","description":"","validation":{"rq":true},"jiraField":"customfield_10051","questionKey":""},"30":{"type":"tl","label":"What is the purpose of this disclosure report request?","description":" Please provide an explanation of why Dell reports are being requested.","validation":{"rq":true},"jiraField":"customfield_10100","questionKey":""},"29":{"type":"pg","label":"Description","description":"","validation":{"rq":false},"jiraField":"description","defaultAnswer":{"text":"Please provide additional information"},"questionKey":""},"3":{"type":"cd","label":"Country of Customer","description":"","validation":{"rq":true},"jiraField":"customfield_10108","questionKey":""},"28":{"type":"da","label":"Due Date","description":"","validation":{"rq":true},"jiraField":"duedate","questionKey":""},"19":{"type":"tl","label":"Regulatory Model #","description":"","validation":{"rq":false},"jiraField":"customfield_10049","questionKey":""},"23":{"type":"tl","label":"Sales Order #","description":"","validation":{"rq":false},"jiraField":"customfield_10054","questionKey":""},"15":{"type":"cm","label":"","description":"If yes, please attach above .If not ,we will send you instructions on how to acquire one.","validation":{"rq":false},"jiraField":"customfield_10057","questionKey":""},"11":{"type":"cl","label":"Environmental Category","description":"","validation":{"rq":false},"jiraField":"customfield_10055","questionKey":""},"9":{"type":"cl","label":"Certifications Requested","description":"","validation":{"rq":false},"jiraField":"customfield_10048","questionKey":""}}},"uuid":"550aa486-f0d9-4e97-a138-6287e46b4107"},"linkedJiraFields":["customfield_10070","customfield_10050","customfield_10051","customfield_10052","customfield_10053","customfield_10042","description","customfield_10043","customfield_10054","customfield_10055","customfield_10100","customfield_10101","customfield_10057","customfield_10048","customfield_10104","customfield_10049","customfield_10105","customfield_10106","customfield_10108","duedate"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal","name":"sd-portal-chat-footer","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\",\n \"key\":\"sd-portal-chat-footer-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.portal\", \"title\":\"sd-portal-chat-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=9&location=footer&xdm_e=https%3A%2F%2Fcustomer.support.dellproductcompliance.com&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI5MDc0OGI4MTY2YzI1MzA0NTA4NWU5NmNhOGQ1ZTMxMTJkNWZkMjY2OWI2NGY3MDJkNGQxMjljMzM5YTkyN2U4IiwiaXNzIjoiNjhkZDUzODgtMjFmNC0zYTFhLTg2ZWMtNWE4ODRhMWFmMTliIiwiY29udGV4dCI6e30sImV4cCI6MTczODc0Mjc3NSwiaWF0IjoxNzM4NzQxODc1fQ.e2o1oqDAv9V__BmzSfO2xOMO83iAUoqfErC5BZnd_UA\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjY4ZGQ1Mzg4LTIxZjQtM2ExYS04NmVjLTVhODg0YTFhZjE5YiIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9kZWxscHJvZHVjdGNvbXBsaWFuY2UuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvY3VzdG9tZXIuc3VwcG9ydC5kZWxscHJvZHVjdGNvbXBsaWFuY2UuY29tIn0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJXQ0hEQSIsImlkIjoiMTAwMDgifX19LCJleHAiOjE3Mzg3NDI3NzUsImlhdCI6MTczODc0MTg3NX0.DPTOwpb6nPabMXAzW2DOl8BYnvEhCKIP__xvaU0p08M\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://dellproductcompliance.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://customer.support.dellproductcompliance.com\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"WCHDA\\\",\\\"id\\\":\\\"10008\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"WCHDA\\\",\\\"project.id\\\":\\\"10008\\\",\\\"servicedesk.serviceDeskId\\\":\\\"9\\\",\\\"servicedesk.requestTypeId\\\":\\\"116\\\"}\",\n \"timeZone\":\"Asia/Taipei\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://customer.support.dellproductcompliance.com\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}