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Our commitment is to respond within 2 business days from the time your request was received. To submit a request, please click here.</p>\n<p>Dell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the <a href=\"https://dellproductcompliance.atlassian.net/wiki/download/attachments/23265281/Jirahelpdesk%20%20External%20User%20Guide.docx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">User Guide instructions </a></p>\n<p><font color=\"#FF0000\"> Please note:<br> • Only the individual who initially requested the ticket has access to view its history. Additionally, it is important to download your documentation as soon as possible to guarantee possession of the information you have requested.<br> <br> • A ticket can be reopened within 10 days of the initial response time. 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