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We are dedicated to acknowledging your request within 2 business days from the time it is received. Furthermore, we ensure that all issues are resolved within 5 business days, providing timely and effective support. To submit a request, please click here.</p>\n<p>Dell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the <a href=\"https://dellproductcompliance.atlassian.net/wiki/download/attachments/23265281/Jirahelpdesk%20%20External%20User%20Guide.docx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">User Guide instructions </a></p>\n<p><font color=\"#FF0000\"> Please note:<br> • Only the individual who initially requested the ticket has access to view its history. Additionally, it is important to download your documentation as soon as possible to guarantee possession of the information you have requested.<br> <br> • A ticket can be reopened within 10 days of the initial response time. If your request exceeds this period, reaching the 11th day, you will be required to submit a new ticket for further assistance. <br> <br> • For Dell internal users: please search <a href=\"https://rdoc.us.dell.com/home\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">RDoc</a> to retrieve the certificate before submitting a ticket. This can help reduce your waiting time.<br> <br> Thank you for your patience and understanding.</font></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to DELL Product Compliance Support ","sharedPortalName":"DELL Product Compliance ","announcementMessage":"Dell Inc. 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